Terms and Conditions

Terms and Conditions

The practitioner of Huid & Laser Utrecht uses the following general conditions. These conditions have been filed with the Chamber of Commerce.

GENERAL
1 In these conditions, ‘the practitioner’ is understood to mean the (para) medical professional working at Huid & Laser Utrecht, located at Utrecht, Herculesplein 271. The practitioner is a member of the Dutch Association of Skin Therapists (“NVH”) and works in accordance with the current Professional Code of the NVH.

2 In these conditions, “client / patient” means the person who orders the practitioner to treat.

3 In these conditions, “client / patient” also includes his legal representative.

4 These conditions are part of every agreement between “client / patient” and the practitioner.

5 These conditions also apply if the practitioner involves third parties for the execution of the assignment.

6 The Medical Treatment Agreement Act also applies to a medical treatment agreement (ex book 7, title 7, section 5 of the Dutch Civil Code) between the practitioner and the ‘client / patient’.

7 The operation of article 7: 404 and article 7: 407 paragraph 2 of the Dutch Civil Code is expressly excluded.

AGREEMENT
2.1 The agreement between the practitioner and the “client / patient” includes the assignment of the “client / patient” to the practitioner whether or not to provide medical treatment.

2.2 The practitioner is entitled not to respond to an unreasonable desire of the “client / patient” and may refuse to perform a treatment.

PERMISSION
3.1 The “client / patient” grants permission to the practitioner prior to the execution of the treatment agreement.

3.2 The practitioner may require the “client / patient” to confirm his consent in writing.

3.3 The consent of the “client / patient” also includes the authority of the practitioner to engage assistants and to accept any limitation of liability of assistants on behalf of the “client / patient”. The practitioner is not liable for the choice of the auxiliary person and for any shortcomings of this auxiliary person, except in case of intent or deliberate recklessness of the practitioner.

INFORMATION
4.1 The “client / patient” must inform and keep the practitioner of all information that is necessary for the proper execution of the agreement.

RATES AND HEALTH INSURANCE
5.1 Rates apply, unless expressly agreed otherwise in writing, for the duration of a calendar year and can be adjusted annually (www. skin- en-laser-utrecht.nl)

5.2 The “client / patient” himself ensures that he is aware whether and to what extent his insurer reimburses the treatment. Furthermore, it is the responsibility of the “client / patient” whether or not to submit invoices to his insurer.

PAYMENT
6.1 After receiving the invoice from the practitioner, the “client / patient” will ensure immediate full cash (pin or cash) payment. If agreed otherwise, “client / patient” will ensure full payment within the payment term indicated on the invoice after date on the account of the practitioner stated on the invoice, stating the invoice number.

6.2 Regardless of whether the invoice is reimbursed by the insurer, the “client / patient” remains obliged at all times to pay the invoice in full and on time.

6.3 Payments are first deducted from the oldest outstanding invoices.

6.4. In case the “client / patient” does not pay the invoice on time and / or in full, it is in default. The practitioner is then entitled to charge the “client / patient” the statutory interest on the invoice amount, or the remainder thereof. The practitioner is also authorized to take measures or have them taken. The costs associated with the collection (including the extrajudicial costs and other costs) are for the account of the “client / patient”.

6.5 In the event of late payment, the practitioner is authorized to suspend further treatment or to carry it out only for cash payment, unless the amount of the late payment, the need for therapeutic treatment or the urgency oppose this.

6.6 The payment obligation is not suspended because the “client / patient” submits a complaint to the practitioner about the invoice and / or the treatment, unless the skin therapist agrees to the suspension of the payment obligation.

6.7 The payment obligation does not lapse if the “client / patient” terminates the agreement or requests the practitioner to transfer the treatment to another person.

CANCELLATION
7.1 If the ‘client / patient’ is unable to make an appointment, he must notify the practitioner at least forty-eight (48) hours in advance.

7.2 If the “client / patient” does not cancel in time, then the practitioner may charge the treatment fee in whole or in part.

7.3 Appointments can only be canceled by telephone or e-mail. The cancellation is registered by the practitioner when the “client / patient” makes a call, speaks to the answering machine or receives his email message from the practitioner.

LIABILITY
8.1 If an event occurs during the treatment, including counting the non-performance, incomplete or late execution of a treatment, which leads to the liability of the practitioner, that liability is limited to the amount on which the liability insurance taken out by the practitioner entitlement. However, the practitioner is not liable in the event that at the time of the occurrence of the event, the “client / patient” fails to comply with any obligation to the practitioner.

COMPLAINTS
9.1 In the event of dissatisfaction or a complaint from the “client / patient” about the treatment by the practitioner, the “client / patient” must report this to the practitioner as soon as possible. The practitioner and “client / patient” then both make an effort to find a solution in this regard.

9.2 If a solution proves impossible or is not satisfactory, “client / patient” can turn to the internal complaints committee of the NVH / NVCG. (Patient Advice Committee (“PAC”). This committee will mediate between practitioner and ‘client / patient’.

9.3 If mediation by the PAC does not lead to a solution, the “client / patient” can turn to the National Complaints Committee for Paramedics / Medici first line. (www.paramedisch.org) (www.medisch.org)

NULLITY
10.1 In the event that any provision of these conditions is void or voidable, this shall not affect the validity of the other provisions.

APPLICABLE LAW
11.1 The agreement concluded between the practitioner and the “client / patient”, and any further agreements concluded in implementation thereof, are exclusively governed by Dutch law.

CHANGE
12.1 The practitioner reserves the right to change these conditions at any time.

12.2 Changes will be notified to the “client / patient” in writing or electronically by email and will come into effect one (1) month after the date of that announcement, unless otherwise stated in the announcement. If the “client / patient” does not objectively object to the change of the conditions within one (1) month of the date of the announcement, this constitutes a ground for termination of the agreement.

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